No products in the cart.
Q: How long will it take for my order to ship?
A: All orders are typically processed and shipped within 3 business days (excluding weekends and holidays). During peak periods, shipping times may be slightly delayed.
Q: How long does delivery take?
A: Domestic delivery generally takes 7 business days, and international delivery takes approximately 21 business days. Actual times may vary depending on the region and logistics conditions.
Q: How can I track my order?
A: After shipment, we will provide a tracking number via email. You can check your order status at any time. For any issues, please contact us: lunarbank@monopadco.com
Q: How do I apply for a return or refund?
A: Please contact us via email within 30 days of receiving the goods to submit a return request. Returned items must be in their original condition, unused, unwashed, and undamaged, and retain their original packaging and accessories. Please refer to our return policy for specific return procedures.
Q: Who bears the return shipping costs?
A: Return shipping costs are usually borne by the buyer, unless there is a quality issue with the product or the wrong item was sent.
Q: What should I do if there is a quality problem with the product?
A: If the chair cushion you receive has a quality problem, please contact us via email as soon as possible and provide relevant photos. We will assist you with the return or exchange process.
Q: Can I modify my order information or cancel my order?
A: Once an order is generated, we will process and ship it as soon as possible. If you need to modify or cancel, please contact us as early as possible. We will do our best to assist you, but we cannot guarantee success.
Q: Is my personal information safe?
A: Monopadco values your privacy and information security. We strictly protect your personal information in accordance with our privacy policy and will not sell or disclose it to third parties without your permission.
Q: Can the chair cushion be washed?
A: Our chair cushions are designed for easy cleaning. Please refer to the product instructions or the included label for specific cleaning methods.
Q: How can I contact you if I have any other questions?
A: If you have any questions, please contact us via email: lunarbank@monopadco.com
and we will assist you as soon as possible.